Skip to main content

Temporary Store Access Request

Sushant Shekhar avatar
Written by Sushant Shekhar
Updated over 2 months ago

Our support team might request temporary collaborator access to your Shopify store to assist you better.
​

This usually happens when:

  • 🐞 There is a bug (due to your theme not being supported or conflict with another app)

  • 🤝🏻 You need assistance in setup.

🤝🏻 What Access We Request

We only request the minimum access required to investigate and resolve the issue:

  • Online Store – Themes & Edit theme code

  • Products - Read Only access to ensure features work properly.

  • Manage apps and channels

We do not request access to sensitive areas such as finance, billing, orders, or customer data.

🤨 How Temporary Access Works

  • You accept the collaborator request. (Learn How)

  • You remain in full control and can remove our access at any time.

  • Access is used solely for troubleshooting and fixing app-related issues.

  • Once the issue is resolved, we recommend revoking access immediately. (Learn How)

🛡️ Your Security Matters

We take your store’s security seriously.

Our team only uses the granted access to identify and resolve problems with our apps. If you’re ever unsure about the request, please contact us through official support channels before granting access.

Did this answer your question?